Note: This article requires the user to know their hosted exchange user name and password. If the user does not know or have access to this information they may need to speak with one of the ingenuIT consultants regarding the set up of the account.
If a Mac user is using Mac/Apple Mail as their email client, they will need their account configured in Mac Mail before they can start sending and receiving email from hosted exchange. Unlike Microsoft Outlook and Microsoft Entourage, the Microsoft Sign In application cannot configure the Mac Mail email client. Also, a hosted exchange account can only be configured on a Mac system running OS X 10.6.x (Snow Leopard). Systems running OS X 10.5.8 or lower will not have the correct account type in Mac Mail that is necessary to configure a hosted exchange account and must be upgraded to Snow Leopard before this process can be completed.
Note: If an upgrade to Snow Leopard had to be done, be sure to run all software updates for the Mac Mail client if there are any available.
Follow these steps to configure a hosted exchange account in Mac Mail:
1) Open Mac Mail.
2) Choose “Mail” on the toolbar at the top left of the screen and then choose “Preferences”.
3) In Preferences, if you are not already at the “Accounts” tab then navigate to it. There will be the list of the current accounts you have configured in your mail client. At the bottom of the list there is a plus and a minus sign to add and delete accounts. Hit the “+” button.
4) You will now be in the add new email account wizard. The first screen should ask for full name, email address and password. Enter all the necessary information (email: user@yourdomain.com).
5) Click “Continue”. You may get some prompts about a certificate. If you do just choose “Connect” (it may ask more than once). The next screen will ask for information about the incoming mail server. For “Account Type” select “Exchange 2007”. You can leave the description field blank or put a name in there that you want the account to show up as (example: My Hosted Exchange Email). The incoming mail server is:
re001.mail.microsoftonline.com
In the username field type your entire email address (user@yourdomain.com) and type your password in the password field.
6) Leave the Address Book contacts and iCal Calendar boxes checked. Click “Contiinue”
7) If everything was entered properly the next screen is the account summary screen. Verify that SSL is “On” for incoming and outgoing mail servers. Leave the “Take Account Online” box checked and click “Create”.
8) Your email account will now be in the Mail client and if you don’t see emails coming in then click the “Get Mail” button to force it to start downloading email.
Article ID: 36, Created On: 11/2/2010, Modified: 11/18/2010