Note: This article requires the user to know their email user name and password. The user may also need the exchange server address. If the user does not know, does not have access to, or is having problems with any of this information they may need to speak with one of the ingenuIT consultants regarding the setup of the account.
Click here for instructions on how to set your Office 365 hosted email account on your Android Phone
Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu
- From the Applications menu, select Email. This application may be named Mail on some versions of Android.
- Type your full e-mail address, for example tony@contoso.com, and your password, and then select Next.
- Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
- Enter the following account information and select Next.
- Domain\Username Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.
- Password Use the password that you use to access your account.
- Exchange Server Use the address of your Exchange server. This should be m.outlook.com. To find this address, see “Finding the Server Name” later in this topic.
- As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
- Email checking frequency The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.
- Amount to synchronize This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
- Notify me when email arrives If you select this option, your mobile phone will notify you when you receive a new email message.
- Sync contacts from this account If you select this option, your contacts will be synchronized between your phone and your account.
- Select Next and then type a name for this account and the name you want displayed when you send email to others. Select Done to complete the email setup and start using your account.
Finding the Server Name
To determine your server name, use the following steps:
- Sign in to your account using Outlook Web App.
- On the Outlook Web App toolbar, click Help > About.
- On the About page, under the External POP Settings line, use the Server name value to help you determine your server name:
- If the External POP Settings > Server name value includes your organization’s name, for example, pop.contoso.com, then your server name is the same as your Outlook Web App server name, without the /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.
- If the External POP Settings > Server name value is in the format podxxxxx.outlook.com, your Exchange ActiveSync server name is m.outlook.com. In some cases, Android mobile devices may experience connection problems using m.outlook.com as the server name. If you are having problems connecting, go to the Host name line on the About page. Use the value shown under Host name for the Exchange ActiveSync server name for your device.
Article ID: 130, Created On: 1/19/2012, Modified: 1/19/2012